The Nigeria Customs Service (NCS), in collaboration with the World Customs Organization (WCO), has launched the Customs Integrity Perception Survey (CIPS) to gather feedback from officers and stakeholders on the Service’s integrity, transparency and operational practices.
The survey, launched on Monday, September 28, 2026, is aimed at identifying gaps and areas of concern within the Service while providing evidence to guide reforms, policy development and continuous improvement.
Speaking on the initiative, the Assistant Comptroller-General of Customs in charge of Strategic Research and Policy, Nafiu Isyaku, said the survey would provide officers and stakeholders with an opportunity to highlight challenges, weaknesses and possible loopholes in the Service’s operations.
He said the feedback would enable the NCS to identify areas where improvements were required and develop measures to address identified shortcomings.
“The survey is going to help the NCS to improve its operations, to know where there are lapses and how to cover those lapses,” Isyaku said.
He noted that obtaining perspectives from both internal and external stakeholders would provide the Service with useful information for strengthening its integrity systems and operational effectiveness.
Isyaku added that no organisation was completely free of shortcomings, stressing that identifying weaknesses through credible feedback was essential to institutional improvement.
He said the information generated from the exercise would also support strategic decision-making and policy formulation within the Service.
The CIPS Focal Point, Assistant Comptroller of Customs Muhammad Jibril, said the survey would help the NCS gain a clearer understanding of the challenges confronting its officers and stakeholders and determine areas requiring targeted intervention.
“When they tell us the problems they are facing, it will help the Service to know where improvements need to be made,” Jibril said.
According to him, the survey has been structured to allow anonymous responses, enabling participants to freely express their experiences, concerns and observations without fear of identification.
He said the confidentiality mechanism was designed to encourage honest feedback capable of helping the Service strengthen integrity and improve service delivery.
For NCS officers, the survey link will be distributed through their official email addresses, while eligible external stakeholders will access the exercise through designated links or QR codes.
The Public Relations Unit of the NCS Headquarters, as well as those in the zones and area commands, will provide the required one-time passwords to facilitate stakeholders’ participation.
The Service said zonal coordinators were expected to work with Customs Area Controllers to mobilise relevant stakeholders for the exercise.
Those expected to participate include customs licensed agents, importers and exporters, warehouse and terminal operators, shipping lines, airline operators, free trade zone operators, excise traders and transporters.
The exercise forms part of broader efforts by the NCS and the WCO to obtain structured stakeholder feedback and use the findings to strengthen institutional integrity, transparency, accountability and operational efficiency.
